In the event of a consumer dispute, the consumer can turn to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities (under Law no. 144/2015, of September 8):
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Braga
Rua D. Afonso Henriques, nº 1 (Ed. Junta de Freguesia da Sé)
4700-030 Braga
Tel: 253 617 604 / Fax: 253 617 605
E-mail: geral@ciab.pt
Web: www.ciab.pt
For more information see the Consumer Portal at www.consumidor.pt